Agenda
SUNDAY, OCTOBER 2ND
4:00 – 6:00 p.m. Registration and Reception
Grand Pavilion North
5:00 – 6:00 p.m. Networking Event
Grand Pavilion North
MONDAY, OCTOBER 3RD
7:00 – 8:30 a.m. Breakfast
Palmetto Hall
8:45 – 9:15 a.m. Welcome and Opening Remarks
David Williams, Williams & Fudge, Inc.
Palms
Palms
9:15 – 9:25 a.m. Wellness Session
Tressa Waters, Williams & Fudge, Inc.
Palms
Palms
9:30 – 10:45 a.m. Economic Realities In and Out of Higher Education
Dr. Laura Ullrich, Federal Reserve Bank of Richmond
Palms
Palms
11:00 A.M. – 12:15 P.m. Team Engagement and Effective Coaching
Dr. Harvey Gayer, University of Georgia
Palms
12:15 – 1:30 p.m. Lunch
Palmetto Hall
1:45 – 2:45 p.m. Break-Out Sessions
Increasing Collection Results through Staff Development
Clay Goodyear, Williams & Fudge, Inc
Palms 6,7,8
Palms 6,7,8
Leading A Hybrid Team: Pros, Cons & Results
Steve Kelly, Syracuse University
Tides A
Tides A
Student Cannot Pay Today.…Now What?
Sarah Langley, Williams & Fudge, Inc.
Tides BC
Tides BC
3:15 – 4:15 p.m. Break-Out Sessions
Best Practices for Student FRA’s
James Seward, Drexel University
Palms 6,7,8
Palms 6,7,8
The Value of Effective Student Account Billing Processes
Bob Putich, Western Washington University
Tides A
Tides A
Vendor Management 101
Carri McQuerrey-Funk, Citizens Bank
Tides BC
Tides BC
5:30 – 9:00 p.m. Dinner Event
Croquet Lawn
TUESDAY, OCTOBER 4TH
7:00 – 8:30 a.m. Breakfast
Palmetto Hall
8:45 – 9:30 a.m. Family Feud
Greg Ruffino, Williams & Fudge, Inc.
Palms
9:45 – 11:00 a.m. Updates and Trends in the Collection of Student Debt
Chad Echols, The Echols Firm, LLC
Palms
11:15 A.M. – 12:15 P.m. Supporting the Whole Student | Mental Health & Wellbeing on Campus
Amy Gayer and Dr. Harvey Gayer, University of Georgia
Palms
Palms
12:15 – 1:30 p.m. Lunch
Palmetto Hall
1:40 – 2:30 P.m. Ask the Attorney
Chad Echols, The Echols Firm, LLC
Palms
Palms
2:45 – 3:30 p.m. Break-Out Sessions
Increasing Results Through Staff Accountability
Clay Goodyear, Williams & Fudge, Inc
Palms 6,7,8
Reconnecting and Maintaining Team Engagement
Bob Putich, Western Washington University
Tides A
Tides A
Collection Subject Matter Expert Panel
Steve Kelly, Syracuse University
James Seward, Drexel University
Carri McQuerrey-Funk, Citizens Bank
Tides BC
James Seward, Drexel University
Carri McQuerrey-Funk, Citizens Bank
Tides BC
3:45 – 4:30 p.m. Break-Out Sessions
Best Practices for Student FRA’s
James Seward, Drexel University
Palms 6,7,8
The Value of Effective Student Account Billing Processes
Bob Putich, Western Washington University
Tides A
Tides A
Vendor Management 101
Carri McQuerrey-Funk, Citizens Bank
Tides BC
Tides BC
Wednesday, October 5th
7:00 – 8:30 a.m. Breakfast
Palmetto Hall
8:45 – 10:00 a.m. Bankruptcy and the Statute of Limitations
Chad Echols, The Echols Firm, LLC
Palms
Palms
10:15 – 11:15 a.m. Meeting Consumers on Their Teams
Jon Balon, Williams & Fudge, Inc.
Palms
Palms
11:15 – 11:45 A.m. Wrap-Up and Conference Evaluation
Palms
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