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SUNDAY, OCTOBER 2ND

4:00 – 6:00 p.m. Welcome Reception, Registration & Networking Fun!

Grand Pavilion North

MONDAY, OCTOBER 3RD

7:00 – 8:30 a.m. Breakfast

Palmetto Hall

8:45 – 9:15 a.m. Welcome and Opening Remarks

David Williams, Williams & Fudge, Inc.
Palms

9:15 – 9:25 a.m. Wellness Session

Tressa Waters, Williams & Fudge, Inc.
Palms

9:30 – 10:45 a.m. Economic Realities In and Out of Higher Education

Dr. Laura Ullrich, Federal Reserve Bank of Richmond
Palms

11:00 A.M. – 12:15 P.m. Team Engagement and Effective Coaching

Amy Gayer & Dr. Harvey Gayer, Positive Outcomes Psychological Services
Palms

12:15 – 1:30 p.m. Lunch | Sponsored by BankMobile Disbursements (Powered by BMTX, Inc.)

Palmetto Hall

1:45 – 2:45 p.m. Break-Out Sessions

Staff Development that Increases Collection Results

Clay Goodyear, Williams & Fudge, Inc
Palms 6,7,8

Leading A Hybrid Team and Preparing for the Unknown

Steve Kelly, Syracuse University
Tides A

Best Practices for Student FRA’s

James Seward, Drexel University
Tides BC

3:15 – 4:15 p.m. Break-Out Sessions

Student Cannot Pay Today.…Now What?

Sarah Langley, Williams & Fudge, Inc.
Palms 6,7,8

The Value of Effective Student Account Billing Processes

Bob Putich, Western Washington University
Tides A

Vendor Management 101

Carri McQuerrey-Funk, Citizens Bank
Tides BC

5:30 – 9:00 p.m. Dinner Event

Croquet Lawn

TUESDAY, OCTOBER 4TH

7:00 – 8:30 a.m. Breakfast

Palmetto Hall

8:30 - 8:45 a.m. Announcements & Updates

David Williams, Williams & Fudge, Inc.
Palms

8:45 – 9:30 a.m. Family Feud

Greg Ruffino, Williams & Fudge, Inc.
Palms

9:45 – 11:00 a.m. Updates and Trends in the Collection of Student Debt

Chad Echols, The Echols Firm, LLC
Palms

11:15 A.M. – 12:15 P.m. Collections Panel: Ask the Experts

Steve Kelly, Syracuse University
Carri McQuerrey-Funk, Citizens Bank
James Seward, Drexel University
Palms

12:15 – 1:30 p.m. Lunch | Sponsored by BankMobile Disbursements (Powered by BMTX, Inc.)

Palmetto Hall

1:40 – 2:30 P.m. Ask the Attorney

Chad Echols, The Echols Firm, LLC
Palms

2:45 – 3:30 p.m. Break-Out Sessions

Words that Work

Greg Ruffino, Williams & Fudge, Inc
Palms 6,7,8

How State Law Changes Affect Your Campus

James Seward, Drexel University
Tides A

Maximizing In-House Collections

Nicole Pressley & Amanda Truesdale, University of South Carolina
Tides BC

3:45 – 4:30 p.m. Break-Out Sessions

Staff Accountability that Increases Collection Results

Clay Goodyear, Williams & Fudge
Palms 6,7,8

Reconnecting and Maintaining Team Engagement

Bob Putich, Western Washington University
Tides A

Supporting the Whole Student | Mental Health & Wellbeing on Campus

Amy Gayer & Dr. Harvey Gayer, Positive Outcomes Psychological Services
Tides BC

Wednesday, October 5th

7:00 – 8:30 a.m. Breakfast

Palmetto Hall

8:30 -8:45 a.m. Updates & Announcements

David Williams, Williams & Fudge, Inc.
Palms

8:45 – 10:00 a.m. Bankruptcy and the Statute of Limitations

Chad Echols, The Echols Firm, LLC
Palms

10:15 – 11:15 a.m. Meeting Consumers on Their Terms

Jon Balon, Williams & Fudge, Inc.
Palms

11:15 – 11:45 A.m. Wrap-Up and Conference Evaluation

Palms

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Contact Us

Phone: 1-800-849-9791
Email: slrcc@wfcorp.com
Web: wfcorp.com