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SUNDAY, OCTOBER 2ND

4:00 – 6:00 p.m. Registration and Reception

Grand Pavilion North

5:00 – 6:00 p.m. Networking Event

Grand Pavilion North

MONDAY, OCTOBER 3RD

7:00 – 8:30 a.m. Breakfast

Palmetto Hall

8:45 – 9:15 a.m. Welcome and Opening Remarks

David Williams, Williams & Fudge, Inc.
Palms

9:15 – 9:25 a.m. Wellness Session

Tressa Waters, Williams & Fudge, Inc.
Palms

9:30 – 10:45 a.m. Economic Realities In and Out of Higher Education

Dr. Laura Ullrich, Federal Reserve Bank of Richmond
Palms

11:00 A.M. – 12:15 P.m. Team Engagement and Effective Coaching

Dr. Harvey Gayer, University of Georgia
Palms

12:15 – 1:30 p.m. Lunch

Palmetto Hall

1:45 – 2:45 p.m. Break-Out Sessions

Increasing Collection Results through Staff Development

Clay Goodyear, Williams & Fudge, Inc
Palms 6,7,8

Leading A Hybrid Team: Pros, Cons & Results

Steve Kelly, Syracuse University
Tides A

Student Cannot Pay Today.…Now What?

Sarah Langley, Williams & Fudge, Inc.
Tides BC

3:15 – 4:15 p.m. Break-Out Sessions

Best Practices for Student FRA’s

James Seward, Drexel University
Palms 6,7,8

The Value of Effective Student Account Billing Processes

Bob Putich, Western Washington University
Tides A

Vendor Management 101

Carri McQuerrey-Funk, Citizens Bank
Tides BC

5:30 – 9:00 p.m. Dinner Event

Croquet Lawn

TUESDAY, OCTOBER 4TH

7:00 – 8:30 a.m. Breakfast

Palmetto Hall

8:45 – 9:30 a.m. Family Feud

Greg Ruffino, Williams & Fudge, Inc.
Palms

9:45 – 11:00 a.m. Updates and Trends in the Collection of Student Debt

Chad Echols, The Echols Firm, LLC
Palms

11:15 A.M. – 12:15 P.m. Supporting the Whole Student | Mental Health & Wellbeing on Campus

Amy Gayer and Dr. Harvey Gayer, University of Georgia
Palms

12:15 – 1:30 p.m. Lunch

Palmetto Hall

1:40 – 2:30 P.m. Ask the Attorney

Chad Echols, The Echols Firm, LLC
Palms

2:45 – 3:30 p.m. Break-Out Sessions

Increasing Results Through Staff Accountability

Clay Goodyear, Williams & Fudge, Inc
Palms 6,7,8

Reconnecting and Maintaining Team Engagement

Bob Putich, Western Washington University
Tides A

Collection Subject Matter Expert Panel

Steve Kelly, Syracuse University
James Seward, Drexel University
Carri McQuerrey-Funk, Citizens Bank
Tides BC

3:45 – 4:30 p.m. Break-Out Sessions

Best Practices for Student FRA’s

James Seward, Drexel University
Palms 6,7,8

The Value of Effective Student Account Billing Processes

Bob Putich, Western Washington University
Tides A

Vendor Management 101

Carri McQuerrey-Funk, Citizens Bank
Tides BC

Wednesday, October 5th

7:00 – 8:30 a.m. Breakfast

Palmetto Hall

8:45 – 10:00 a.m. Bankruptcy and the Statute of Limitations

Chad Echols, The Echols Firm, LLC
Palms

10:15 – 11:15 a.m. Meeting Consumers on Their Teams

Jon Balon, Williams & Fudge, Inc.
Palms

11:15 – 11:45 A.m. Wrap-Up and Conference Evaluation

Palms

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Contact Us

Phone: 1-800-849-9791
Email: slrcc@wfcorp.com
Web: wfcorp.com