2023 Conference Agenda
September 24-27, 2023
Hilton Myrtle Beach Resort, Myrtle Beach, SC
SUNDAY, September 24th
4:00 – 6:00 p.m. Welcome Reception, Registration & Networking Fun!
The Plaza
MONDAY, September 25th
7:00 – 8:30 a.m. Breakfast
Palisades DEF
8:45 – 9:15 a.m. Welcome and Opening Remarks
David Williams, Williams & Fudge, Inc.
Wellness Welcome
Tressa Watson, Williams & Fudge, Inc.
Palisades GHI
9:15 – 10:30 a.m. Economic Realities In and Out of Higher Education
Dr. Laura Ullrich, Federal Reserve Bank of Richmond
Palisades GHI
10:30 – 10:45 a.m. Break
Palisades East
10:45 A.M. – 11:15 a.m. Collection Industry Update
David Williams, Williams & Fudge, Inc.
Palisades GHI
11:15 A.M. – 12:15 P.m. 24 Before 2024
Palisades GHI
12:15 – 1:30 p.m. Lunch
Palisades DEF
1:45 - 2:45 p.m. Break-Out Sessions
Training, Managing and Motivating in a Work from Home Environment
Sarah Langley, Williams & Fudge, Inc.
Palisades A
Using Analytics to Help Manage Your Internal Collection Process
Palisades B
How Other State's Laws Affect You
James Seward, Drexel University
Palisades C
2:45 – 3:15 p.m. Refreshment Break
3:15 - 4:15 p.m. Break-Out Sessions
Creating a First Impression in Collections
Paul Irby, Williams & Fudge, Inc.
Palisades A
Benefits of Tuition Insurance
Ellen Curcio, Ursinus College
Palisades B
Maximizing In-House Collections
Amanda Truesdale, University of South Carolina
Palisades C
5:00 p.m. Buses Depart for the House of Blues
TUESDAY, September 26th
7:00 – 8:30 a.m. Breakfast
Palisades DEF
8:30 – 8:40 a.m. Tuesday Morning Announcements
Palisades GHI
8:45 - 9:45 a.m. Break-Out Sessions
Get P.A.I.D.
Paul Irby, Williams & Fudge, Inc.
Palisades A
How a Summer Reboot Can Increase Retention Rates
Wendy Pursell, Kutztown University
Palisades B
FRA Implementation
James Seward, Drexel University
Palisades C
9:45 - 10:00 a.m. Break
Palisades East
10:00 - 11:00 a.m. Break-Out Sessions
Student Cannot Pay…Now What?
Sarah Langley, Williams & Fudge, Inc.
Palisades A
Best Practices in Billing and Collections
Hunter Williams, University of Florida
Palisades B
Are You Holding Yourself Back from Advancement & Growth?
Ellen Curcio, Ursinus College & Wendy Pursell, Kutztown University
Palisades C
11:00 - 11:15 a.m. Break
11:15 - 12:15 p.m. Break-Out Sessions
Collection Techniques – Dealing with Mom & Dad
Greg Ruffino, Williams & Fudge, Inc. Guest Speaker
Palisades A
Wellness in 2023
Tressa Watson, Williams & Fudge, Inc.
Palisades B
Regulatory Speed Dating
Williams & Fudge, Inc. Sales Representatives
Palisades C
12:15 - 1:30 p.m. Lunch
Palisades DEF
1:45 - 2:45 p.m. Awakening the Flame: Rediscovering Inspiration in Work and Life
Kelli Krueger, ACA International
Palisades GHI
2:45 - 3:15 p.m. Refreshment Break
Palisades East
3:30 - 4:30 p.m. Updates and Trends in the Collection of Student Debt
Chad Echols, Frost Echols, LLC
Palisades GHI
Wednesday, September 27th
7:00 – 8:30 a.m. Breakfast
Palisades DEF
8:30 – 8:45 a.m. Morning Announcements
Palisades GHI
8:45 -9:45 a.m. Mastery Over Difficult Personalities: The Animal Encounter Challenge
Kelli Kruegar, ACA International
Palisades GHI
9:45 – 10:00 a.m. Break
Palisades East
10:00 – 11:15 a.m. Jeopardy!
Greg Ruffino, Williams & Fudge, Inc. Guest Speaker
Palisades GHI
11:15 – 11:30 A.m. Wrap-Up and Conference Evaluation
Palisades GHI
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