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2023 Conference Agenda

September 24-27, 2023

Hilton Myrtle Beach Resort, Myrtle Beach, SC

SUNDAY, September 24th

4:00 – 6:00 p.m. Welcome Reception, Registration & Networking Fun!

The Plaza

MONDAY, September 25th

7:00 – 8:30 a.m. Breakfast

Palisades DEF

8:45 – 9:15 a.m. Welcome and Opening Remarks

David Williams, Williams & Fudge, Inc.

Wellness Welcome

Tressa Watson, Williams & Fudge, Inc.

Palisades GHI

9:15 – 10:30 a.m. Economic Realities In and Out of Higher Education

Dr. Laura Ullrich, Federal Reserve Bank of Richmond

Palisades GHI

10:30 – 10:45 a.m. Break

Palisades East

10:45 A.M. – 11:15 a.m. Collection Industry Update

David Williams, Williams & Fudge, Inc.
Palisades GHI

11:15 A.M. – 12:15 P.m. 24 Before 2024

Jon Balon, Williams & Fudge, Inc.
Palisades GHI

12:15 – 1:30 p.m. Lunch

Palisades DEF

1:45 - 2:45 p.m. Break-Out Sessions

Training, Managing and Motivating in a Work from Home Environment

Sarah Langley, Williams & Fudge, Inc.
Palisades A

Using Analytics to Help Manage Your Internal Collection Process

Hunter Williams, University of Florida
Palisades B

How Other State's Laws Affect You

James Seward, Drexel University
Palisades C

2:45 – 3:15 p.m. Refreshment Break

Palisades East

3:15 - 4:15 p.m. Break-Out Sessions

Creating a First Impression in Collections

Paul Irby, Williams & Fudge, Inc.
Palisades A

Benefits of Tuition Insurance

Ellen Curcio, Ursinus College
Palisades B

Maximizing In-House Collections

Amanda Truesdale, University of South Carolina
Palisades C

5:00 p.m. Buses Depart for the House of Blues

Hilton Resort Lobby

TUESDAY, September 26th

7:00 – 8:30 a.m. Breakfast

Palisades DEF

8:30 – 8:40 a.m. Tuesday Morning Announcements

Williams & Fudge, Inc.
Palisades GHI

8:45 - 9:45 a.m. Break-Out Sessions

Get P.A.I.D.

Paul Irby, Williams & Fudge, Inc.
Palisades A

How a Summer Reboot Can Increase Retention Rates

Wendy Pursell, Kutztown University
Palisades B

FRA Implementation

James Seward, Drexel University
Palisades C

9:45 - 10:00 a.m. Break

Palisades East

10:00 - 11:00 a.m. Break-Out Sessions

Student Cannot Pay…Now What?

Sarah Langley, Williams & Fudge, Inc.
Palisades A

Best Practices in Billing and Collections

Hunter Williams, University of Florida
Palisades B

Are You Holding Yourself Back from Advancement & Growth?

Ellen Curcio, Ursinus College & Wendy Pursell, Kutztown University
Palisades C

11:00 - 11:15 a.m. Break

11:15 - 12:15 p.m. Break-Out Sessions

Collection Techniques – Dealing with Mom & Dad

Greg Ruffino, Williams & Fudge, Inc. Guest Speaker
Palisades A

Wellness in 2023

Tressa Watson, Williams & Fudge, Inc.
Palisades B

Regulatory Speed Dating

Williams & Fudge, Inc. Sales Representatives
Palisades C

12:15 - 1:30 p.m. Lunch

Palisades DEF

1:45 - 2:45 p.m. Awakening the Flame: Rediscovering Inspiration in Work and Life

Kelli Krueger, ACA International
Palisades GHI

2:45 - 3:15 p.m. Refreshment Break

Palisades East

3:30 - 4:30 p.m. Updates and Trends in the Collection of Student Debt

Chad Echols, Frost Echols, LLC
Palisades GHI

Wednesday, September 27th

7:00 – 8:30 a.m. Breakfast

Palisades DEF

8:30 – 8:45 a.m. Morning Announcements

Williams & Fudge, Inc.
Palisades GHI

8:45 -9:45 a.m. Mastery Over Difficult Personalities: The Animal Encounter Challenge

Kelli Kruegar, ACA International
Palisades GHI

9:45 – 10:00 a.m. Break

Palisades East

10:00 – 11:15 a.m. Jeopardy!

Greg Ruffino, Williams & Fudge, Inc. Guest Speaker
Palisades GHI

11:15 – 11:30 A.m. Wrap-Up and Conference Evaluation

Palisades GHI

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Contact Us

Phone: 1-800-849-9791
Email: slrcc@wfcorp.com
Web: wfcorp.com