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2026 Conference Agenda

Sept 20th – 23rd | The Omni Charlotte | Charlotte, NC

 

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Sunday, September 20

12:00pm – 3:00pm

Early Arrival Registration & Packet Pickup

Grand Ballroom Foyer

4:00pm – 6:00pm

Welcome Reception, Registration & Networking Fun!

Pool Deck

Monday, September 21

7:00am – 8:15am

Breakfast

Cypress
8:30am – 9:00am

Welcome and Opening Remarks

Williams & Fudge, Inc.
Grand Ballroom
9:00am – 10:00am

Keynote

Molly Grantham, Keynote Speaker | 4x-Emmy Winner & 3x-Author
Grand Ballroom
10:00am – 10:30am

Break

Foyer
10:30am – 11:45am

Economic Realities In and Out of Higher Education

Dr. Laura Ullrich, Indeed
Grand Ballroom
11:45am – 1:00pm

Lunch

Cypress

Breakout Sessions

1:00pm – 2:00pm

Stronger Together: The Art of Building Resilient and Efficient Teams

Rosemary Irvine, California State University Northridge
Oak Room

Student Cannot Pay… Now What?

Sarah Langley, Williams & Fudge, Inc.
Poplar

How to Get the Decision Makers to Say YES

Anthea Jeffrey, Rutgers University
Willow
2:00pm – 2:25pm

Refreshment Break

Foyer

Breakout Sessions

2:30pm – 3:30pm

Reversing the Growing AR Trend: How to Increase Collections and Re-Enrollment

Lori Hartung, ECSI
Oak Room

Campus Exchange Lab: Ideas You Can Take Back Tomorrow

Interactive Session Facilitated by the Williams & Fudge Team
Poplar

From Contact to Commitment: Building Sustainable Recovery Outcomes

Jessie Sanchez, Williams & Fudge, Inc.
Willow
Buses Leave The Omni
4:15pm, 4:30pm, 4:45pm

W&F Tour, Dinner & Entertainment at Cotton Factory HQ

Bus Departures back to The Omni: 7:15pm, 7:45pm, 8:15pm
Lobby

Tuesday, September 22

7:00am – 8:15am

Breakfast

Cypress

8:30am – 8:40am

Morning Announcements

Williams & Fudge, Inc.
Grand Ballroom
8:40am – 10:00am

Updates & Trends in the Collection of Student Debt

Chad Echols, Frost Echols LLC
Grand Ballroom
10:00am – 10:30am

Break

Foyer
10:30am – 11:45am

Technology and AI: Doing More with Less

Jon Balon, Williams & Fudge, Inc.
Grand Ballroom
11:45am – 1:00pm

Lunch

Cypress

Breakout Sessions

1:00pm – 2:00pm

The Full Spectrum: Managing the Student Account Collections Lifecycle

Daniel Pelayo, University of Illinois
Oak Room

Data That Drives Results: Using Analytics to Improve Recovery

Ali Atkinson and Grant Beasley, Williams & Fudge, Inc.
Poplar

The Power of Problem Solving: The Winning Edge

Zenon Butts, Williams & Fudge, Inc.
Willow
2:00pm – 2:30pm

Refreshment Break

Foyer

Breakout Sessions

2:30pm – 3:30pm

Work Smarter Not Harder

Anthea Jeffrey, Rutgers University
Oak Room

Winning from the Inside Out

Tressa Watson, Williams & Fudge, Inc.
Poplar

It’s Everyone’s Job: Rethinking the Responsibility in Collections

Rosemary Irvine, California State University Northridge
Willow
3:45pm – 4:45pm

Open Forum: Ask Us Anything

Chad Echols, Frost Echols LLC
Lori Hartung, ECSI
Paul Irby, Williams & Fudge, Inc.
Grand Ballroom

Wednesday, September 23

7:00am – 8:15am

Breakfast

Cypress
8:30am – 8:40am

Morning Announcements

Williams & Fudge, Inc.
Grand Ballroom
8:40am – 9:40am

COHEAO Update: What Federal Loan Changes Could Mean for Enrollment, AR, Compliance and Student Success

Lori Hartung. ECSI
Grand Ballroom
9:40am – 10:00am

Break

Foyer

10:00am – 11:15am

Bankruptcy and the Statute of Limitations

Chad Echols, Frost Echols LLC
Grand Ballroom

11:15am – 11:30am

Wrap-Up and Conference Evaluation

Grand Ballroom

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